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Keywords: Banking sector
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Journal Articles
Identification and prioritization of the factors influencing blockchain adoption in the banking sector: integrating fuzzy AHP with TOE framework
Available to Purchase
International Journal of Quality & Reliability Management (2024) 41 (8): 2004–2026.
Published: 24 August 2023
...Tanveer Kajla; Kirti Sood; Sanjay Gupta; Sahil Raj; Harpreet Singh Purpose The objective of this research is to identify and prioritize the critical factors that influence the adoption of blockchain technology within the banking sector. Design/methodology/approach A well-known theoretical...
Journal Articles
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Available to Purchase
International Journal of Quality & Reliability Management (2017) 34 (3): 362–377.
Published: 06 March 2017
... also analyses the direct effect of TQM on CS. Design/methodology/approach Data were collected from middle managers of retail banking sector in India using survey method. Structural equation modeling is used to analyze the data and to test the hypotheses. Findings The results show that TQM...
