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Keywords: Behaviour
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Journal Articles
Factors affecting the relationship between total quality management and organizational performance
Available to Purchase
International Journal of Quality & Reliability Management (2003) 20 (2): 189–209.
Published: 01 March 2003
... to be considered to do the right things and to do it well. Total quality management Performance Contingency planning Psychology Behaviour Learning Many of the works that study the effects of TQM followed this sequence: firstly, a TQM programme is implemented, then, the company productivity...
