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Keywords: Business process outsourcing
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Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (3): 321–343.
Published: 07 March 2016
...Ronan McIvor Purpose – The purpose of this paper is to enhance the understanding of the application of process improvement techniques (PITs) in the business process outsourcing (BPO) process. The paper focuses on how PITs impact the BPO process, and identifies a number of key enablers of applying...
Journal Articles
International Journal of Quality & Reliability Management (2012) 29 (1): 71–91.
Published: 06 January 2012
...Jiju Antony; Ashish Malik; Stephen Blumenfeld Purpose This paper analyses the impact of Lean Six Sigma and a firm's quality management capabilities in developing its organisational learning capability (OLC), especially in the business process outsourcing (BPO) environment of a developing country...
