... management systems. © Emerald Group Publishing Limited 2012 Environmental management systems ISO 14001 Auditing Integrated management systems Management system standards Management techniques Canada Management system standards (MSSs) have been developed to help address stakeholder...

..., data were collected from over 100 manufacturing and service companies of all sizes across the USA and Canada. The data were analyzed using similar statistical analysis procedures and comparisons were made with the results of Tamimi et al.'s study. Findings The results replicated the study...

... (winners and certificates of merit) in the Total Quality category of the Canada Awards for Business Excellence. The data were collected either through in‐depth personal interviews or by mail/telephone using the questionnaire and then analyzed. Findings The data analysis confirmed the hypothesized...

... Quality management Complaints International Standards Electricity industry Customer satisfaction Canada Move over ISO 9001/2/3. Here come ISO 10001/2/3! With a clear shift from assurance to satisfaction exhibited in the latest version of the ISO 9000 standards, it is hardly surprising...

... a large empirical study was undertaken to identify the use of business excellence frameworks in Canada. The survey was based on a series of in‐depth interviews with 15 standardization experts who are all members of the Canadian Advisory Committee on Quality Management CAC/ISO/TC176. It was mailed...

..., to create the sample of 1,700 alumni. We chose a mail questionnaire as the most appropriate method to collect the data for two reasons. The main reason was the geographical dispersion of the alumni across Canada. Interviews would have had to be conducted by telephone because it would have been...

... and received from members of the Canadian Advisory Committee (CAC) to ISO 9000 (CAC/ISO/TC176). Membership of this committee consists of a “balanced matrix” of public and private sector representatives from a wide variety of industries across Canada. Many of these representatives are employed as consultants...

...Thanh Nguyen; Anne Wilcock; May Aung This study explored the experiences of quality professionals with the Hazard Analysis Critical Control Point (HACCP) system in the food industry in Canada. Similarities and differences between HACCP and ISO 9000 quality management systems were also highlighted...

...David Liptrot; Gino Palarchio Provides case study information regarding Dofasco, Inc., Canada’s second largest steel manufacturer. Notes the economic difficulties of the late 1980s and 1990s, brought on by the effects of globalization. Reports how the company perceived equipment reliability...

... Productivity Canada Performance TQM Automotive components industry Since the USA and Canada entered into a free trade agreement in 1989, the bilateral trade between the two countries has doubled to over $387 billion dollars (Canada Quarterly, July, 1998). The USA sold more than 22 percent...

... and sponsors can now go to the universities that provide best assurances of the quality of education and research, even if those universities are half‐way around the world. Canada Education ISO 9000 Quality assurance © MCB UP Limited 1999 Because ISO 9000 quality system in a university...

... and input into the scale of the values and scoring accomplishments which have been witnessed elsewhere within the financial industry in Canada. The ranges for the ten criteria are discussed below. The approval time is affected greatly by scoring. Scoring helps to streamline the whole approval...

...D.M. Barry; M. Meniconi; M. Al-Ghazi © Emerald Group Publishing Limited 1993 CANADA RADIATION SEMICONDUCTORS TESTS IJQRM 10,7 16 Reliability Degradation in NMOS Devices Subjected to High Energy Gamma-Ray Irradiation D.M. Barry and M. Meniconi Lakehead University, Ontario, and M...

...F.Y. Chan; W. Willborn; H. Xiao; H. Li © Emerald Group Publishing Limited 1993 AUDIT CANADA CHINA EXPERT SYSTEMS QUALITY MANAGEMENT Research Report: An Expert System for Quality Management Auditing F. Y. Chan and W. Willborn University of Winnipeg, Manitoba, Canada, H. Xiao...