... management practices Intellectual capital Project performance COVID-19 Healthcare Resource-based view In the recent past, quality management has been one of the most frequent approaches to improving quality and performance (Lu et al., 2019 ; Shah et al., 2022). In addition...

..., operating under a strong financial crisis and (3) data collected in 2022, operating under the serious COVID-19 crisis. Findings The authors identify the characteristics that helped them navigate successfully through almost two crises in a row. These companies successfully navigated crises by applying...

... and food service venues (Ghadiyali, 2017). A study done by Li et al. (2020) revealed that online food ordering platforms have become popular while providing jobs to delivery riders and bringing profit opportunities for restaurants. Due to the COVID-19 pandemic, the OFD industry has grown rapidly...

...Mohammad A.K. Alsmairat; Jamal El Baz; Noor Al-Ma'aitah Purpose This study investigates the effects of top management commitment (TMC) and Kaizen on quality management practices (QMP) and how the latter influence the performance of Jordanian public hospitals in the aftermath of COVID-19. Design...

...Shwetank Avikal; Rohit Singh; Anurag Barthwal; Mangey Ram Purpose The aim of the present work is to develop a method to find the preventive measures for COVID-19 and their priorities. These preventive measures are prioritized according to the expert opinion. Design/methodology/approach...

...Naila Fares; Jaime Lloret Purpose Amid the outbreak of coronavirus disease 2019 (COVID-19), supply chains have faltered. This has influenced operational and financial performance and lead to uncertainty in supply and distribution. Therefore, systems measuring supply chain risk and disruption...

...Khakan Najaf; Mohamed Mahjoub M. Dhiaf; Hazem Marashdeh; Osama F. Atayah Purpose Social risk management is vital for growth and business continuity. This study investigates the social risk shift in supply chain management during the Coronavirus Disease 2019 (COVID-19) pandemic. Design...

...Rawa Hijazi; Ajayeb Abu Daabes; Mohammed Iqbal Al-Ajlouni Purpose This paper assesses the continuance intention (CI) for mobile-based payment (M-payment) services following the COVID-19 pandemic by combining the self-efficacy construct with the electronic service quality model. Design...

...Melisa Ozbiltekin-Pala; Aydın Koçak; Yigit Kazancoglu Purpose COVID-19 is a global event affecting supply chain operations and human health. With COVID-19, many issues in business models, business processes and supply chains, especially in the manufacturing industry, have had to change...

...Ruchi Mishra; Rajesh Kumar Singh Purpose The study aims to review state-of-art literature on supply chain resilience in SMEs in the context of the coronavirus (COVID-19) pandemic and provides a comprehensive view of insights gained, gaps identified and suggests potential areas of future research...

... and postponement. Originality/value The application of the strategic content/process/context to explain global supply chain performance is an interesting approach. Moreover, globalization trends and the COVID-19 perspectives are considered to be the main reasons for increasing such complex factors. Data...

... and effectiveness to meet SC objectives. Although most businesses expected the coronavirus disease 2019 (COVID-19) pandemic to severely negatively impact their SCs, they did not know how to model disruptions or their effects on performance in the event of a pandemic, leading to delayed responses, an incomplete...

...Higor Leite Purpose The impact of the COVID-19 pandemic on healthcare operations has raised questions about the applicability and capacity of the lean approach to respond to critical events. Thus, with a dearth of studies addressing this issue, this study aims to understand the role of lean...

...Rohit Gupta; Bhawana Rathore; Baidyanath Biswas Purpose This study aims to review and organize the research articles which focused on the impact of COVID-19 pandemic in the supply chain (SC) domain through a bibliometric and network analysis. Design/methodology/approach Initially, a total...

... traceable system within the ASC. Originality/value This research may motivate the implementation of an IoT-based efficient traceability mechanism that improved the sustainability and consumer's trust in the ASC during different types of hazardous activities and other outbreaks (COVID-19). Also...

... departments Healthcare improvements Healthcare operations Process improvement COVID-19 28 09 2020 12 03 2021 24 03 2021 Higor Leite can be contacted at: higor@utfpr.edu.br The inclusion criteria of the study consisted of the main keywords: “Emergency Department”, “Accident...