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Keywords: CSFs
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Journal Articles
International Journal of Quality & Reliability Management (2017) 34 (9): 1530–1550.
Published: 02 October 2017
...Vimal Kumar†; R.R.K. Sharma Purpose It has been found that critical success factors (CSFs) are responsible for successful implementation of total quality management (TQM) system. The purpose of this paper is to make a comparative analysis of the importance of 20 TQM CSFs to the strategic choices...
