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Keywords: Certification motivations
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Journal Articles
Investigation of sustainability failures of ISO 9001 quality management system – a case of Botswana
Open Access
International Journal of Quality & Reliability Management (2025) 42 (1): 33–60.
Published: 05 April 2024
... commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Continuous improvement Quality management system ISO 9001 Certification motivations De...
Journal Articles
Implementation of ISO 9001 in the Spanish tourism industry
Available to Purchase
International Journal of Quality & Reliability Management (2017) 34 (1): 18–37.
Published: 03 January 2017
... Certification motivations Certification satisfaction Tourism sector The ISO 9000 quality standards series is used by many organizations to implement a quality system and to certify their quality levels (Vouzas and Gotzamani, 2005). The aim of the ISO 9000 series is to provide an effective quality...
