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Keywords: Communication technologies
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Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (4): 366–378.
Published: 12 April 2013
... studied reliability optimization using Lagrange multiplier and branch and bound method. Reliability estimation and optimization using non‐homogeneous Poisson process approach were studied by Suresh and Babu (1997) . The revolution in the field of communication technology, especially the revolution...
Journal Articles
International Journal of Quality & Reliability Management (2005) 22 (9): 913–949.
Published: 01 December 2005
... and practitioners in providing a direction on how to explore/modify the existing service quality concepts with the changing world scenario (shift from conventional personalized services to web enabled services). © Emerald Group Publishing Limited 2005 Customer satisfaction SERVQUAL Communication...
Journal Articles
International Journal of Quality & Reliability Management (2005) 22 (8): 819–848.
Published: 01 October 2005
... service organizations such as information technology centers. © Emerald Group Publishing Limited 2005 Communication technologies SERVQUAL Factor analysis United Arab Emirates Parasuraman et al. (1985, 1988, 1991) operationalize service quality using a multi‐item...
Journal Articles

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