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Keywords: Consumer expectations
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Journal Articles
Evadio Pereira Filho, Miguel Eduardo Moreno Añez, Kleber Cavalcanti Nobrega, Leandro Trigueiro Fernandes
International Journal of Quality & Reliability Management (2024) 41 (7): 1898–1919.
Published: 20 February 2024
...Evadio Pereira Filho; Miguel Eduardo Moreno Añez; Kleber Cavalcanti Nobrega; Leandro Trigueiro Fernandes Purpose This article evaluates how consumer expectations evolve over time and if three antecedents (negative experiences, alternative attractiveness and level of visitation) explain possible...
