... in order to establish priorities. Design/methodology/approach The present paper is developed through seven consumer focus groups. Two approaches were used: an ethnographic summary of each focus group (qualitative approach) and a systematic coding procedure (quantitative approach). Findings...

.... This allows for more negotiation flexibility and acceptance sampling plans that better fit the needs of customers and producers. © MCB UP Limited 1992 Consumers MARKET RESEARCH SAMPLING OPERATING CHARACTERISTICS IJQRM 9,6 Development of Operating Characteristics (OC) Curves for Acceptance...

... Bank plc Quality Service at NatWest 19 Received November 1989 Revised March 1990 In a world full of choice for the financial services consumer there are few people who would argue with the commercial importance of satisfying customer expectations. Above that, must be the aim to set standards of service...

...C. Raju A procedure for designing chain sampling plans, ChSP‐1, is described for situations where one of the parameters, the sample size, is fixed. The procedure involves minimisation of the sum of the producer′s risk and consumer′s risk with due weights. Expressions have been derived under...