..., and reducing and eliminating until only the added value elements of the process remain (Bicheno, 2002). Six Sigma Lean production Middle management Lean Six Sigma Corporate strategy Critical success factors Learning Performance improvement Dynamic capabilities Six Sigma is now considered...

... both product and process quality together, a customer‐centric six sigma can be achieved. © MCB UP Limited 2003 Reliability management Corporate strategy Quality is a key component in achieving competitive advantage. To many organizations, quality is regarded as conformance...