...Poonam Sahoo; Pavan Kumar Saraf; Rashmi Uchil Purpose Significant developments in the service sector have been brought about by Industry 4.0. Automated digital technologies make it possible to upgrade existing services and develop modern industrial services. This study prioritizes critical factors...

... and identifies critical factors of QMP and QWL using Pareto analysis. Further study proposes a conceptual framework of articles linking QMP and QWL. Findings A thorough review of the literature identifies three different categories of research articles: “factor identification” articles, “QMP implementation...

... analysis Doe Quadrant matrix Critical factors Structural constructs The emergence of quality as a critical success factor in the early 1980s saw the emergence of quality management models or business excellence models in the late 1980s; Malcolm Baldrige National Quality award model (1987...

...Manjeet Kharub Purpose Although aligning information technology (IT) with quality management (QM) is a popular concept, it has not yet been properly, theoretically and empirically grounded. Therefore, the purpose of this paper is to identify critical factors for the effective implementation (CFEI...

...José Álvarez-García; María de la Cruz del Río-Rama; Biagio Simonetti Purpose The purpose of this paper is to examine the relationship between the critical factors of quality and customer results and also investigate the structure of relationships between the critical factors of quality...