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Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (6): 792–802.
Published: 06 June 2016
... entrance examination in Korea. Findings – The combination of IPA and RSM enables us to find a way to attain a goal, for example, satisfying customers in a concrete and creative way. Research limitations/implications – Sample size is enough for research purpose but is a bit small for general...
