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Keywords: Customer service index (CSI)
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Journal Articles
Ricardo Pires de Souza, Hélio Roberto Hékis, Lucas Ambrósio Bezerra Oliveira, Jamerson Viegas Queiroz, Fernanda Cristina Barbosa Pereira Queiroz, Ricardo Alexsandro de Medeiros Valentim
International Journal of Quality & Reliability Management (2013) 30 (2): 129–141.
Published: 18 January 2013
... in products and services, optimizing processes and reducing costs. The purpose of this study is to demonstrate improvements in customer service index (CSI), product cycle time and inventory turnover after implementation of a Six Sigma project. Design/methodology/approach This research focused on the value...
