... Lean six sigma DMAIC Framework Defects Process capability Rejections Quality level Also, there is a need for validation and verification of results which are expected on implementation of LSS at the end of control phase. Therefore, verification phase is included in proposed framework...

... of energy. In this paper, an attempt has been made to address the issue of undesirable and right outputs simultaneously in an Indian port system. This paper proposes a framework to ensure zero defects in Indian port operations and a port-sustainability-index to measure sustainable services in Indian ports...