... of the framework The DMAIC based framework developed in this study is proposed to be used in manufacturing organizations for the process improvement by way of reducing defects. The framework has a step by step procedure and each step has certain activities that are to be followed by the practitioners...

... of energy. In this paper, an attempt has been made to address the issue of undesirable and right outputs simultaneously in an Indian port system. This paper proposes a framework to ensure zero defects in Indian port operations and a port-sustainability-index to measure sustainable services in Indian ports...