... prioritised with the use of a Delphi Study. Finally, from the set of the common CSFs recognised through the two approaches, a more condensed list is put forward as the first step towards achieving a successful synergy between LT and I4.0. Findings The study’s findings suggest the most important CSFs...

... is preferred to increase customer value and reduce the clash and ambiguity between project operations and service provision. Servitization Quality management Project-oriented organizations Delphi study In order to consider a deeper dive within the scope of these questions, the Delphi process...