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Keywords: Diagnostic testing
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Journal Articles
International Journal of Quality & Reliability Management (2003) 20 (8): 881–900.
Published: 01 November 2003
... (EFQM) excellence model or the Malcolm Baldrige criteria for performance excellence framework – as reference schemes for organisational self‐assessment (EFQM, 1999 ; NIST, 2002a ; Ritchie and Dale, 2000). Self assessment Small to medium‐sized enterprises Business excellence Diagnostic...
