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Keywords: Distribution management
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Journal Articles
International Journal of Quality & Reliability Management (2010) 27 (2): 185–200.
Published: 26 January 2010
... Limited 2010 Distribution management Quality management Customer services quality In the past decades, the scope of logistics services has broadened from the provision of isolated services such as transport and warehousing to the management and handling of the flow of goods for entire...
Journal Articles
International Journal of Quality & Reliability Management (2007) 24 (9): 944–957.
Published: 16 October 2007
... for empirical measurement of LQDs in the dyadic order fulfillment process is laid. Originality/value Conceptual frameworks for logistics quality deficiencies are seldom found. © Emerald Group Publishing Limited 2007 Distribution management Quality management Order processing Continuous...
