Keywords: Driver
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Journal Articles
Journal Articles
International Journal of Quality & Reliability Management (2011) 28 (9): 969–1001.
Published: 11 October 2011
... questions or drivers. A total of 75 drivers have been arrived at for eight enablers. A seven‐point scale has been designed for each driver ranging from “Unsatisfactory” to “Outstanding”. To identify the weak areas for a college, the vital few drivers that correspond to “Unsatisfactory” performance have been...

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