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Keywords: E-Satisfaction and e-loyalty
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Journal Articles
Appraise the role of novelty-seeking on consumers’ satisfaction using online food delivery applications
Available to Purchase
International Journal of Quality & Reliability Management (2024) 41 (4): 1142–1164.
Published: 15 November 2023
... Emerald Publishing Limited Licensed re-use rights only E-commerce SERVQUAL model E-Satisfaction and e-loyalty COVID-19 Malaysia Online food delivery (OFD) services have increasingly prevalent benefits for customers, enticing them to use online services in their routine lives...
