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Journal Articles

Scenario planning in the direction domain of EFQM: an integration of fuzzy cognitive mapping (FCM), fuzzy linguistic MICMAC (FLMICMAC) and cross-impact balance (CIB)

Mohsen Ghafarzadeh Kermani, Abbas Sheikh Aboumasoudi, Arash Shahin, Atefeh Amindoust
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2026) 43 (3): 955–978.
https://doi.org/10.1108/IJQRM-04-2025-0132
Published: 19 December 2025
...Mohsen Ghafarzadeh Kermani; Abbas Sheikh Aboumasoudi; Arash Shahin; Atefeh Amindoust Purpose This study aims to conduct scenario planning for the direction domain of the European Foundation for Quality Management (EFQM) Excellence Model 2025. Design/methodology/approach In this study...
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