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Keywords: Educational services
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Journal Articles
Evadio Pereira Filho, Miguel Eduardo Moreno Añez, Kleber Cavalcanti Nobrega, Leandro Trigueiro Fernandes
International Journal of Quality & Reliability Management (2024) 41 (7): 1898–1919.
Published: 20 February 2024
... Emerald Publishing Limited Licensed re-use rights only Zone of tolerance Consumer expectations Educational services Longitudinal approach In environments of intense competition, organizations must offer service quality as a strategy to make the brand solid and memorable (Loupiac...
