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Keywords: Egypt
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Journal Articles
International Journal of Quality & Reliability Management (2017) 34 (5): 626–648.
Published: 02 May 2017
... to assess SQ in higher education context. The new instrument includes 21 items structured on three dimensions: requisite elements, acceptable elements, and functional elements. Egypt Service quality Postgraduate studies There are other attempts to assess SQ shedding light on sub-areas...
Journal Articles
International Journal of Quality & Reliability Management (2008) 25 (2): 173–200.
Published: 25 January 2008
.... Design/methodology/approach The present study is exploratory in nature and seeks to collect data about management attitudes/perceptions towards ISO 9001:2000 through a structured mail survey. Mail questionnaires were sent to 200 manufacturing companies throughout Egypt, yielding a response rate of 35...
