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Keywords: Emergency departments
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Journal Articles
International Journal of Quality & Reliability Management (2022) 39 (2): 495–520.
Published: 29 April 2021
...Ana Vitória Lachowski Volochtchuk; Higor Leite Purpose The healthcare system has been under pressure to provide timely and quality healthcare. The influx of patients in the emergency departments (EDs) is testing the capacity of the system to its limit. In order to increase EDs' capacity...
Journal Articles
International Journal of Quality & Reliability Management (2021) 38 (4): 932–954.
Published: 20 August 2020
...Higor Leite Purpose Globally, the presence of non-urgent patients in emergency departments (EDs) is considered one of the main reasons for creating excessive waiting times and overcrowding in units. This paper aims to understand the impact of non-urgent patients in EDs' operations. Design...
