... this topic, two important contributions of the present research are: European Foundation for Quality Management Quality management Total quality management ISO 9000 series Spain Since 1950 much has been written in the scientific arena about quality management and its vital importance...

...Dong Young Kim; Vinod Kumar; Steven A. Murphy Purpose The purpose of this paper is to explore the nature of the research topics and methodologies used in the European Foundation for Quality Management (EFQM) Business Excellence Model studies, as well as to suggest a future research agenda...

...John Davies Purpose The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role...

...‐cultural leadership and to practitioners wrestling with the issues posed by cross‐cultural teams. Leadership Germany United Kingdom European Foundation for Quality Management Business Excellence Model Quality assessment Respondents were asked to indicate whether the statement was usual...

... expressing their opinions. ISO 9000 series European Foundation for Quality Management Business excellence Delphi method The aim of this article is to analyse the motivation for QM 1 implementation among Spanish companies and according to the models most commonly used in recent years (ISO...

... with their bosses and their co‐workers, they may quit the organization and the results on outcome may be devastating for the organization. Upward appraisal Performance measures European Foundation for Quality Management © Emerald Group Publishing Limited 2004 In Figure 5 , each...

...M. Li; J.B. Yang In response to the criticism on the measurement system of self‐assessment against the European Foundation for Quality Management (EFQM) model, this paper reports the development of a more scientific and accurate scoring method. The decision model constructed has focused...

... (ETM) uses the Dutch excellence model, which is 90‐95 per cent similar to the EFQM model. © MCB UP Limited 2002 Methods Continuous improvement Large companies European Foundation for Quality Management Self‐assessment The ability to improve continuously is a predictor...

... the enabler and the result block vary considerably from the actual allocation in the EFQM excellence model. Furthermore, it seems as if Danish companies perceive the enabler criteria as equally important but this is not the case for the result criteria. © MCB UP Limited 2001 European Foundation...

.... Baldrige Award Crosby Deming European Foundation for Quality Management Ishikawa ISO 9000 Reduction of variation, continuous improvement of products and services to meet customers’ needs, costs of quality or costs of poor quality, breakthrough projects, zero defects, cross functional...

... to position their organization on Crosby’s[ 10 ] quality maturity grid by indicating which of the following statements best reflects the TQM maturity of their organization: © MCB UP Limited 1996 Awards Baldrige Award European Foundation for Quality Management Quality management Self...