... of organizations, evaluations that have been validated by official staff of the EFQM organization. In addition, whereas much of the previous research analysed the 1999 version of the model, this paper focuses on the latest version of 2003. The European Foundation for Quality Management (EFQM) was founded...

...Dong Young Kim; Vinod Kumar; Steven A. Murphy Purpose The purpose of this paper is to explore the nature of the research topics and methodologies used in the European Foundation for Quality Management (EFQM) Business Excellence Model studies, as well as to suggest a future research agenda...

...John Davies Purpose The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role...

...‐cultural leadership and to practitioners wrestling with the issues posed by cross‐cultural teams. © Emerald Group Publishing Limited 2006 Leadership Germany United Kingdom European Foundation for Quality Management Business Excellence Model Quality assessment People management...

... and members of institutions. Originality/value The paper finds a new methodology for examining the motivation to implement ISO 9000 and EFQM. © Emerald Group Publishing Limited 2006 ISO 9000 series European Foundation for Quality Management Business excellence Delphi method The aim...

.... In this way the strategic goals would be based on the perceptions of both managers and employees and hopefully this would ensure a buy‐in from both groups. © Emerald Group Publishing Limited 2004 Upward appraisal Performance measures European Foundation for Quality Management...

...M. Li; J.B. Yang In response to the criticism on the measurement system of self‐assessment against the European Foundation for Quality Management (EFQM) model, this paper reports the development of a more scientific and accurate scoring method. The decision model constructed has focused...

... be borrowed and stretched from areas or disciplines outside an organisation’s immediate area of expertise (Wilson and Pearson, 1995). © MCB UP Limited 2002 Methods Continuous improvement Large companies European Foundation for Quality Management Self‐assessment The ability to improve...

.... The assumption A₃ that Danish companies are unfocused within the enabler block, meaning that no single enabler criterion is perceived as more important than the others, will be tested in the following sections. © MCB UP Limited 2001 European Foundation for Quality Management...

...). Communicating the goals and objectives to all employees in the organization is extremely useful in motivating them to rally round and making quality their top priority. Baldrige Award Crosby Deming European Foundation for Quality Management Ishikawa ISO 9000 Reduction of variation, continuous...

... to facilitate internal and external learning in terms of transfer of best practice and ideas. © MCB UP Limited 1996 Awards Baldrige Award European Foundation for Quality Management Quality management Self‐assessment Western Europe Another way of assessing the quality management maturity...