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Keywords: Excellence management
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Journal Articles
International Journal of Quality & Reliability Management (2020) 37 (5): 781–800.
Published: 16 October 2019
... (Baskerville and Dulipovici, 2006 ; Davies, 2008). Knowledge management Dynamic capabilities EFQM model Excellence management The literature has shown that KM can coexist with quality management (QM), since they share key factors of success such as: approach to clients and others stakeholders...
