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Keywords: Expert interviews
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Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (3): 256–279.
Published: 08 March 2013
... of a Six Sigma initiative in financial service organisations. Originality/value The paper contributes, by empirical research through expert interviews, to develop a Six Sigma implementation framework for financial institutions. © Emerald Group Publishing Limited 2013 Given the limited...
