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Keywords: Firm performances
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Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (8): 897–916.
Published: 30 August 2013
... in many studies outlining in benefits and drawbacks of the standard implementation. Nevertheless, in recent years the effective deployment of ISO 9000 based quality management system has been widely recognized as a means of building sustainable competitive advantage and thereby enhancing firm performances...
