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Keywords: Fuzzy analytic hierarchy process (FAHP)
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Journal Articles
International Journal of Quality & Reliability Management (2026) 43 (1): 160–183.
Published: 20 August 2025
..., strategic decisions and monitor service quality effectively. AHP model Fuzzy analytic hierarchy process (FAHP) ITIL IT service management Multiple criteria decision making SMART criteria Funding: This research did not receive any specific grant from funding agencies in the public...
Includes: Supplementary data
