...Naceur Jabnoun; Mohamed Khalifah Purpose – Quality awards played an important role in improving quality in private and public organizations. The purpose of this paper is to present an integrated four quadrant strategy adopted by Sheikh Saqr Program for Government Excellence (SSPGE) for improving...

...Debaprayag Chaudhuri; Arup Ranjan Mukhopadhyay; Sadhan Kumar Ghosh Purpose The purpose of the study is to measure the current or baseline institutional performance level of the Government and private engineering colleges in the state of West Bengal. Design/methodology/approach The study has...

... their ability to engender respect from public employees (Viano and Foster, 1996). In addition, decisions tend to be made more by consensus in governmental units, so vocal minorities have more power to influence decision agendas, and all groups expect consideration. Although government agencies typically use...