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Keywords: Government agencies
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Journal Articles
International Journal of Quality & Reliability Management (1997) 14 (8): 753–767.
Published: 01 November 1997
...Arvinder P.S. Loomba; Michael S. Spencer Reports that pressures to address citizens’ needs amid growing financial constraints have led government agencies to consider adopting total quality management (TQM) philosophy as a change agent in the public sector. Examines one state agency’s attempt...
