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Keywords: Hard TQM
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Journal Articles
International Journal of Quality & Reliability Management (2018) 35 (5): 1014–1033.
Published: 08 May 2018
... search, it is found that despite a large body of knowledge on TQM, there is hardly any research undertaken on the model of service quality including all external and internal factors that can affect the impact of soft and hard TQM factors on organizations performance. So, a systematic literature review...
Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (6): 690–714.
Published: 21 June 2013
... of a sustainable competitive advantage. In addition, soft TQM has a higher impact than hard TQM on competitive strategy formulation and on performance. Research limitations/implications The model developed and tested can be enriching to the TQM, strategic management, and quality management fields. Future...
