...Andrew W.T. Lau; S.L. Tang; Y.S. Li Purpose – In 2000, the Hong Kong Government commissioned the Construction Industry Review Committee (CIRC) to provide a thorough review of the strengths/weaknesses of the Hong Kong construction industry and to recommend improvement measures. The CIRC’s report...

...Andrew W.T. Lau; S.L. Tang Purpose The purpose of this paper is to report an investigation on the advancement of QA to TQM for construction contractors in Hong Kong. Design/methodology/approach The investigation is based on a questionnaire survey. The questionnaire was answered by 40...

...M.Y. Lam; Gary K.K. Poon; K.S. Chin Purpose The purpose of this paper is to try to establish a relationship between organizational learning capability (OLC) and TQM culture (TC) based on a case study of a leading vocational education institution of Hong Kong, and to develop an organizational...

... collaboration. Design/methodology/approach A list of the sources of conflict was developed and five conflict handling styles in NPD were identified based on literature review and the opinions of manufacturing experts in Hong Kong. An empirical study comprising a series of personal interviews and a mailed...

...Tony Ching‐Tung Chan; Kwai‐Sang Chin; Ping‐Kit Lam Purpose The purpose of this research is to identify the core values and key success factors in strategic sourcing; and to examine the importance of strategic sourcing and the key success factors in the Hong Kong toy industry. In addition...

... factors affecting quality. However, there is little published work that comprehensively addresses the factors specifically affecting the quality of Hong Kong public housing, which has long been criticized as having poor quality performance. This paper aims to identify the factors affecting the quality...

... to assess the Western Harbour Tunnel in Hong Kong demonstrates that the tunnel is actually over‐designed after some design weaknesses are improved. Results of the assessment are presented in the form of mean‐time‐between‐failures (MTBF) tree that it is so easy to understand and the tunnel management can...

...Syed M. Ahmed; Raymond T. Aoieong; S.L. Tang; Daisy X.M. Zheng Purpose To obtain a general opinion concerning the implementation of quality management systems (QMS) of construction‐related firms in the USA and Hong Kong, and to determine whether construction‐related firms have ever made an effort...

...K.S. Chin; V.M. Rao Tummala; K.M. Chan In order to maintain competitiveness in a global market, more Hong Kong manufacturers are continuing the pursuit of quality management after being certified to ISO 9000. They strive for other quality management practices/approaches for continuous improvement...

...C.M. Tam; Z.M. Deng; S.X. Zeng; C.S. Ho In an attempt to improve the quality management of public housing construction in Hong Kong, the Hong Kong Housing Authority has implemented the performance assessment scoring system (PASS) as a mechanism for evaluating the effectiveness of a contractor’s...

..., project managers, designers and contractors with information that can help them become more efficient with their limited resources and, as a result, achieve better quality outcomes. A total of 110 recently‐completed building projects in Hong Kong were examined and analysed. Using factor analysis...

... Public transport Hong Kong X_n the operating time after the (n – 1)th repair for n = 1, 2, …, N with X₀ = 0. Y_n the repair time after the nth failure for 1, 2, …, N. G_n...

...Tat Y. Choi; Raymond Chu Given the rapidly changing profile of travellers, in terms of their nationality, this study investigates Asian and Western travellers’ perceptions about the service quality of Hong Kong hotels. Using a principal component factor analysis with a VARIMAX rotation technique...

... ISO 9000 Certification Costs Benefits Hong Kong The adoption of ISO 9000 has been justified in terms of the many benefits it can generate (Rothery, 1993; Street and Fernie, 1993). Starting in 1992, the number of Hong Kong companies certified to ISO 9000 has seen a marked increase (see...

...S.L. Tang; C.W. Kam Quality assurance has generally been accepted by the construction industry since the introduction of ISO 9000 quality standards in 1987. About 40 consulting engineering firms have successfully achieved ISO 9001 certification in Hong Kong from 1994 but the quality assurance...

... manufacturing companies are facing a decision problem of whether or not to implement the ISO 14001 based EMS. The authors have studied the critical success factors to be considered by the Hong Kong manufacturers in this regard. The Analytic Hierarchy Process (AHP) methodology is used in the study to formulate...

..., 1997). This study examines the importance of the relationship for quality improvement management in supply chain between Hong Kong and China and tests the usefulness of Deutsch’s (1973) social psychology theory of co‐operation and competition to specify the nature of the relationship and interaction...

...E.W.T. Nga; T.C.E. Cheng This paper presents the findings based on a survey conducted to examine the status and extent of the use of computer‐based technology (CBT) to support “quality”, including such aspects as quality control, quality assurance and quality management, in Hong Kong. Five main...

...S.P. Cheng; V.M. Rao Tummala Examines the involvement of all levels of employees in Hong Kong and China companies for ISO 9000 registration and maintenance. For convenience, the employee levels are divided into management, supervision, staff and operator level categories. The extent and the nature...

...Tat Y. Lee Reports the findings of a survey on ISO 9000 certified firms in Hong Kong conducted by the University Industrial Centre of the University of Hong Kong in August 1996. Findings suggest that while in general the number of firms certified to ISO 9000 had been increasing, the proportion...