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Keywords: Hotel and catering industry
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Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (8): 832–852.
Published: 30 August 2013
... function deployment (QFD) Analytic hierarchy process (AHP) Maximum difference (MaxDiff) scaling method Hospitality management Hotel and catering industry Hotels Services are comprised of companies that primarily earn their revenue through providing intangible products or services. Some...
Journal Articles
International Journal of Quality & Reliability Management (2009) 26 (9): 850–864.
Published: 09 October 2009
... managers responded. With regard to the sampling error, for a confidence level of 95 per cent, and the least favourable situation of p=q=0.5, the error is 5.4 per cent. © Emerald Group Publishing Limited 2009 Quality management Performance management Hotel and catering...
