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Keywords: Hotel landscaping design
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Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (8): 832–852.
Published: 30 August 2013
...Ali Masoudi; Elizabeth Cudney; Kioumars Paryani Purpose The purpose of this paper is to demonstrate how the quality function deployment (QFD) process can be applied to capture and translate spoken and unspoken customer requirements into actionable service features in a hotel landscaping design...
