...). High performance organization (HPO) HPO transformation Quality improvement Implementation barriers Failure Table 2 synthesizes the methods described in the literature to address the failure reasons in Table 1 . The table is structured with the same failure-reason categories as Table 1...

... of implementing MS ISO 9000 in the public service is to develop an efficient and effective quality management system in order to consistently provide the best service to the public (Director General of MAMPU, 1997). © Emerald Group Publishing Limited 2013 ISO 9000 Implementation barriers Local...