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Keywords: Importance-performance analysis
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Journal Articles
Combination of importance-performance analysis and response surface methodology for enhancing satisfaction
Available to Purchase
International Journal of Quality & Reliability Management (2016) 33 (6): 792–802.
Published: 06 June 2016
...Ro Jin Pak Purpose – In order to know how to enhance the satisfaction of online courses in preparing for the college entrance examination in Korea, the purpose of this paper is to combine both the importance-performance analysis (IPA) and the response surface methodology (RSM). Design...
Journal Articles
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Available to Purchase
International Journal of Quality & Reliability Management (2013) 31 (1): 32–52.
Published: 20 December 2013
...Gerson Tontini; Jaime Dagostin Picolo Purpose – This paper aims to present and compare a new method, improvement gap analysis (IGA), with two different versions of importance-performance analysis (IPA) – original IPA and diagonal IPA – focusing on how each method evaluates the possible impact...
