Keywords: Indexing
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Journal Articles
International Journal of Quality & Reliability Management (2011) 28 (5): 542–555.
Published: 24 May 2011
...Firdaus Abdullah; Rosita Suhaimi; Gluma Saban; Jamil Hamali Purpose This study aims to design and validate a new measuring instrument of service quality, and ultimately to establish a national service quality index for the banking sector. The primary contribution is the insight offered regarding...

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