...Helena Forslund Purpose The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process. Design/methodology/approach Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description...

...Paul Lillrank The primary concern of quality improvement in professional services is not the input‐output conversion, but the information that enables and controls action. The quality of information, however, remains a vaguely defined concept. Actionable information is here defined as meaning...

...Daniel P. Lorence; Robert Jameson The growing acceptance of evidence‐based decision support systems in healthcare organizations has resulted in recognition of data quality improvement as a key area of both strategic and operational management. Information managers are faced with their emerging role...

... al., 1997). The first reason has to do with complexity. Because productive knowledge is embedded within the composition of the organization and its products and processes, transfer or imitation cannot be accomplished by simply transmitting information. Relevant knowledge is frequently not codified...