... Equation 12 Equation 13 Equation 14 Figure 1 Quality perceived at market end Figure 2 Fault tree diagram of quality uncertainty Figure 3 Lack in TQM and information asymmetry in series Information systems Total quality...

..., a knowledge management conceptual framework which integrated ISO 9000 processes, quality information system and infrastructure is proposed. Empirical research, involving a case study with thematic analysis, is presented to discuss the proposed framework. Findings This paper identifies the most important...

... conducted on more than 500 UK companies. The main results are in the form of an algorithm that can be used in the formulation of the knowledge‐based decision system. © MCB UP Limited 2001 Quality assurance Information systems Knowledge‐based systems Manufacturing Quality Recently...

...Fatemeh “Mariam” Zahedi States that a major problem in dealing with information‐systems reliability is the design of a metric that combines the customer’s needs and preferences with the technical specifications and modular reliability of information systems. Develops one such metric, combining...

... needed to measure these quality success factors? The application of the CSF process resulting in the identification of factors (quality success factors) for service quality management is as follows: © MCB UP Limited 1994 Information systems Management techniques Quality assurance...