...Manjeet Kharub Purpose Although aligning information technology (IT) with quality management (QM) is a popular concept, it has not yet been properly, theoretically and empirically grounded. Therefore, the purpose of this paper is to identify critical factors for the effective implementation (CFEI...

...Chooi‐Leng Ang; Mark Davies; Paul N. Finlay Both quality management and the use of information technology have been widely researched over recent years. However, there has been no well‐founded empirical research on the two together – on how IT can support quality management practices. This paper...

...Frank Dewhurst; Angel R. Martínez Lorente; Barrie G. Dale Presents a complete and comprehensive review of the literature concerning the relationship between information technologies (IT) and total quality management (TQM) and examines the key issues. The examination is made against a number...

...K.C. Tan; M. Xie; E. Chia Presently, there is much focus on measuring and improving the quality of industrial systems with little attention paid to the quality of information technology (IT) related systems. In this paper, we present a study using the technique quality function deployment (QFD...