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Keywords: Insurance
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Journal Articles
Implementation of quality initiatives in Indian public and private sector organizations: A comparative analysis
Available to Purchase
International Journal of Quality & Reliability Management (2016) 33 (2): 246–266.
Published: 01 February 2016
...Archana Krishnan Purpose – The purpose of this paper is to analyse and compare the implementation of quality initiatives in banking, insurance and tele-communication industry under public and private sectors in India. Design/methodology/approach – The study comprised of a descriptive...
Journal Articles
Healthcare quality under the National Health Insurance Scheme in Ghana: Perspectives from premium holders
Available to Purchase
International Journal of Quality & Reliability Management (2012) 29 (2): 144–161.
Published: 20 January 2012
...Roger Ayimbillah Atinga Purpose The purpose of this study is to examine how premium holders of Ghana's Health Insurance Scheme (NHIS) perceive the state of quality healthcare delivery in public hospitals in the country. Design/methodology/approach Questionnaires were administered to a sample...
