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Keywords: Internal efficiency
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Journal Articles
International Journal of Quality & Reliability Management (1999) 16 (8): 783–791.
Published: 01 November 1999
... in mind, and instilling customers’ confidence are also identified as among the determining variables for internal service quality. © MCB UP Limited 1999 Service quality Empirical studies Models Internal efficiency The importance of quality to a firm’s long‐term success is well...

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