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Keywords: Internal markets
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Journal Articles
International Journal of Quality & Reliability Management (1996) 13 (2): 75–87.
Published: 01 March 1996
... of a total quality management programme are a clear strategy, a customer focus, successful teams, monitoring procedures, and the implementation of a formal quality assurance system. © MCB UP Limited 1996 Australia Case studies Internal markets Management TQM The first of this pair...
