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Keywords: Interviews
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Journal Articles
International Journal of Quality & Reliability Management (2024) 41 (6): 1519–1549.
Published: 09 January 2024
... methods consist of a comprehensive literature review on the main characteristics of the competency model and the individual competencies needed for the maintenance 4.0 employees. Interviews were conducted in order to validate and prioritize the required competencies for maintenance 4.0 employees...
Journal Articles
International Journal of Quality & Reliability Management (2009) 26 (8): 761–777.
Published: 04 September 2009
... Eighteen in‐depth interviews into a range of management practices which support service quality were conducted. Findings It was found that there were difficulties in implementing some of the management practices due to the type of staff employed and to the nature of tasks undertaken. Research...
