.... Data were analyzed via regression. Findings The study examined the relationship between employee’s organizational commitment and five soft TQM practices, namely training and education, top management commitment, employee empowerment, involvement and teamwork. These practices collectively explain...

... extend and reinforce processes of management control. Earlier we noted how, from the standpoint of quality management, its “revolutionizing” of work organization, involving the increased involvement and empowerment of employees, is considered a self‐evident, unequivocal good. The champions...