... of automobile part manufacturing and suppliers of Iran. Four theories namely resource-based view theory, ability, motivation, opportunity framework, contingency theory and quality management theory have been adopted in this research. Design/methodology/approach A research project is conducted in 191...

... and role ambiguity, role conflict and role overload. Design/methodology/approach – Questionnaires are administrated to 410 employees of 100 different manufacturing SMEs in Iran. Findings – The results support important negative association among some of TQM practices (such as employee...

... Internal marketing Service quality Organizational citizenship behaviours Iran Voima (2000) indicates that based on two dimensions, namely organizational objectives and focus (i.e. short term vs long term and internal vs external), and interaction orientation (i.e. transactional and relational...

... performance (Kaynak, 2003 ; Molina et al., 2007). Mahour Mellat Parast can be contacted at: mahour.parast@uncp.edu © Emerald Group Publishing Limited 2011 Quality management Oil industry Petroleum Human resource management Iran In short, previous studies indicated...

... among graduate students of the University of Tehran, Iran. In order to meet the objectives of the study, Fuzzy TOPSIS approach was used. Required information was gathered through a questionnaire. Findings The results show that “Flight safety”, “Good appearance of flight crew” and “Offering highest...