... 07 05 2022 08 11 2022 23 12 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Mobile payment service quality Continuous intention Self-efficacy Health concerns ESQUAL COVID-19 Jordan The prevalence of digital...

... only Jordan Balanced scorecard Soft TQM Mediating effects Pharmaceutical sector During the last two decades, manufacturing companies have found themselves working in a rapidly changing environment characterized by fierce competition, globalization, and rising expectations and demands...

..., in Jordan's mobile service industry. Design/methodology/approach The authors delivered 1,000 questionnaires to customers, from which 756 were valid and useable for data analysis. For the managers' sample, 350 questionnaires were delivered to managers, from which 256 were valid for data analysis. Utilizing...

.... Furthermore, the findings are based on self reported data, collected through a questionnaire in Jordan and there is potential source bias or general method variance. Originality/value This paper contributes to the body of knowledge through operationalizing the overall concept of quality costing by means...