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Keywords: Juran
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Journal Articles
International Journal of Quality & Reliability Management (2001) 18 (1): 104–107.
Published: 01 February 2001
... responsibility to serve a company’s target market and meet its needs fully. Edited by Christian N. Madu . Handbook of Total Quality Management . Kluwer Academic Publishers , 1998 . 801 pp. , ISBN: ISBN 0‐412‐75360‐X TQM Quality Deming Juran Crosby In managing today’s...
Journal Articles
An examination of the relationship between conformance and quality‐related costs
Available to Purchase
International Journal of Quality & Reliability Management (1996) 13 (4): 50–63.
Published: 01 June 1996
...S. Thomas Foster Reports the results of a case study which undertook to examine the relationship between conformance and quality‐related costs. The controversial Lundvall‐Juran economic quality level (EQL) model has been criticized by various authors due to its acceptance of imperfect quality...
