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Keywords: Kazakhstan
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Journal Articles
International Journal of Quality & Reliability Management (2010) 27 (6): 658–683.
Published: 29 June 2010
...Anupam Das; Vinod Kumar; Gour C. Saha Purpose This research aims to examine the applicability of the Retail Service Quality Scale (RSQS) in retail stores in Kazakhstan, a country of the Commonwealth of Independent States (CIS) that is in the transition stage from a controlled economy to a market...
